Reference

Legal Terms Before You Open Account

Our Legal page sets out the rules for account access, wallet checks, privacy requests, and contact paths before you open an account.

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CONTACT PATHS

Three Ways To Raise Legal Questions

Legal questions need a clear path, not a public chat thread. We keep account-specific requests inside channels where your email, phone number, and last login device can be checked before we discuss…

Live chat policy desk Use live chat from the signed-in lobby between 09:00 and 01:00 WIB for quick legal-policy questions. We may ask you to confirm your account email and last payment rail before sharing account-specific details.
WhatsApp identity check WhatsApp support can receive a legal access question after you provide your account username and registered phone number. We do not discuss another person's account, even if the payment came from a shared family wallet.
Email record requests Send data correction, access, or account closure requests to [email protected] with your username and registered email. We reply in order and may ask for a fresh login confirmation before making changes.
DATA HANDLING

Six Legal Controls Around Your Account

Your legal relationship with us is based on the account record we hold, not on screenshots shared outside the site.

Account data we collect

We collect your username, registered email, phone number, login timestamps, device signals, and wallet reference details. These records help us confirm account ownership when you ask for legal access, correction, or closure action.

Cookie and device signals

Cookies help us recognise a signed-in browser and detect unusual access attempts. You can clear browser cookies, but you may need to pass Account > Security checks again before legal changes are processed.

Wallet-name verification

DANA, OVO, GoPay, and QRIS references may be compared with your account name when a payment record is linked to a legal request. We use this check to reduce account-transfer disputes.

Retention by purpose

We keep legal, payment, and security records only for business, dispute, and compliance needs. When a record is no longer needed for those purposes, we aim to remove or anonymise it.

Change request steps

To change personal data, open Account > Profile, update the field, then confirm through the registered email or phone number. For locked fields, contact support so we can document the legal reason.

Security holds

If a login pattern, device change, or wallet mismatch raises a legal ownership concern, we may pause sensitive account actions. The hold stays only while we verify details through support or email.

Questions About Legal Account Rights

These answers explain how we handle common legal-policy requests from your account area. They do not replace advice from a qualified professional, and they do not change the rule that eligibility depends on local law and is available only where local law permits. For account-specific action, contact us from the channel tied to your registered details.

Access depends on local law and is available only where local law permits. If your location, device signal, or account record suggests access is not permitted, we may restrict account functions while we review the record.

We use your username, registered email, phone number, login records, device signals, support messages, and wallet references. These details help us confirm ownership before processing account access, correction, closure, or dispute requests.

Email [email protected] from your registered address and include your username. We may ask you to confirm a recent login or phone code before sending account data through a safer contact path.

Some fields can be updated in Account > Profile after you sign in. If the field is locked because it affects wallet matching or account ownership, contact support so we can record the legal basis.

A hold may happen when a new device, wallet mismatch, repeated login failure, or conflicting support request creates an ownership concern. We use the hold to verify your details before allowing sensitive changes.

We keep payment references for dispute, security, and business record needs. DANA, OVO, GoPay, and QRIS details are retained only as needed for those purposes, then removed or anonymised where practical.

Use live chat for quick clarification between 09:00 and 01:00 WIB, or email [email protected] for written policy questions. Include your username only when the question relates to your own account.